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The Complaints Team gathered information and communicated with the casino and eCOGRA, ultimately concluding that the casino acted within its terms and conditions based on eCOGRA's decision. The Complaints Team reviewed the case and found no major discrepancies in the documents submitted, but the casino raised concerns regarding their authenticity. The player remained energy casino able to reopen the complaint in the future if desired. However, due to a lack of response from the player after multiple inquiries, the complaint was closed.

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